Refund & Replacement Policy

Effective Date: September 1, 2024

Business Name: Caliber Web Solutions Inc.

Section 1: Refund Policy — One-Time Tech Support Services

Our services are billed as one-time support sessions. You may be eligible for a refund if:

• The service was not delivered as agreed
• Our technician was unable to complete the service
• You request a refund within 3 calendar days of service delivery

Refunds will NOT be issued if:

• The service was successfully completed and confirmed
• Issues were caused by external factors (hardware, ISP, third-party software, etc.)
• The customer refused to complete or interrupted the session
• The service was provided under a non-refundable promotion

Refund timelines (original payment method):

• Stripe: 5–10 business days
• PayPal: 3–5 business days
• Check: 14 business days via company-issued check

Section 2: Refund & Replacement Policy — Printer Sales

This applies to all physical printers and hardware sold and shipped by Caliber Web Solutions Inc.

You are eligible for a refund or replacement if:

• The product is damaged, defective, or non-functional on arrival
• You received the wrong product
• You notify us within 7 calendar days of delivery
• The item is returned with original packaging and all accessories

Refunds/replacements will NOT be issued if:

• You ordered the wrong product or changed your mind
• The product was used, damaged after delivery, or is missing parts
• The return request is made after 7 days of delivery
• The product is returned without original packaging or serial number

• Approved replacements will be shipped within 3–5 business days after the return is received and inspected.
• Shipping costs for defective or incorrect items are covered by us.

Section 3: Return Instructions

To request a return or refund, email us at info@caliberwebsolutions.com with:

• Full name and order number
• Description and photos/video of the issue
• Reason for the request

Return Address:

Section 4: Chargebacks

We encourage you to contact us before filing a chargeback. If a dispute is initiated before contacting us, we will provide documentation (invoices, support logs, product photos, etc.) to the payment provider.

Section 5: Contact Information

If you have any questions about this policy, please contact us using the details above.